If Health Care Delivery is a business, and patients are consumers, what is the product they’re buying? Who is liable for that product’s quality? If someone purchases a television set, they get a warranty. That warranty is the manufacturer’s guarantee to the customer that their company will be responsible for repairing or replacing that product should it prove to be defective within a few days of purchase. Could medicine ever be treated the same way? The following article describes Geisinger Health System’s ProvenCareSM program, which establishes flat package pricing and a 90-day “warranty” for Coronary Artery Bypass Grafts (CABGs).



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