Measuring Commuters' Satisfaction: The Case of Railway Passengers in Bangladesh
Chowdhury, M. S., Alam, Z., & Ahmed, S. (2016). Measuring commuters' satisfaction: The case of railway passengers in Bangladesh. Assumption University Journal of Management, 13(2) [Article 266].
The original material can be found here: http://www.aujm.au.edu/index.php/AUJM/article/view/266