NYMC Faculty Publications
American Red Cross Digital Operations Center (DigiDOC): An Essential Emergency Management Tool for the Digital Age
Author Type(s)
Faculty
DOI
10.1017/dmp.2014.102
Journal Title
Disaster Medicine and Public Health Preparedness
First Page
445
Last Page
451
Document Type
Article
Publication Date
10-1-2014
Department
Public Health
Second Department
Center for Disaster Medicine
Keywords
Crowdsourcing, Disasters, Humans, Information Dissemination, Information Systems, Personnel Staffing and Scheduling, Red Cross, Social Media
Disciplines
Medicine and Health Sciences
Abstract
Social media is becoming the first source of information and also the first way to communicate messages. Because social media users will take action based on the information they are seeing, it is important that organizations like the Red Cross be active in the social space. We describe the American Red Cross's concept for a Digital Operations Center (DigiDOC) that we believe should become an essential part of all emergency operations centers and a key piece of all agencies that operate in disasters. The American Red Cross approach is a practical and logical approach that other agencies can use as a model.
Recommended Citation
Markenson, D., & Howe, L. (2014). American Red Cross Digital Operations Center (DigiDOC): An Essential Emergency Management Tool for the Digital Age. Disaster Medicine and Public Health Preparedness, 8 (5), 445-451. https://doi.org/10.1017/dmp.2014.102
